As promised, enough with the fear, and time to start helping to manage your call traffic.
Way back in the first article in this series, I mentioned that I made a few simple tweaks to a customer’s existing queue setup, and the center went from apocalyptic to Walden serene.
Think about what happens on your favorite highway as rush hour approaches. It only takes a few extra cars to turn a smoothly running thoroughfare into a snarled hell. The same thing happens […]