If you received a package that was delivered to your home in error, you should contact the shipping service and, in most cases, the carrier will arrange for the item to be picked up. If you had of got $200 of insurance you could have refunded the buyer the $200 you gotta from UPS. Or would you be okay if the seller said to take it up with UPS? I was told that my job is done and the buyer needs to communicate with UPS to get this resolved, but what am I supposed to do? If this is the case, the phrase “Delivered to UPS Access Point” will appear in your package’s tracking updates. It is rare for me to be asked to sign for anything from UPS. Good thing you did not ask him to do that via an amazon email. What kind of statement is that ? Sounds like you gave them the wrong address. buyer didn’t ask or pay for additional insurance. Dies geschieht in Ihren Datenschutzeinstellungen. Thanks for the feedback everyone. “I shipped the package from my local UPS store I wrote the address twice for the manager because he had the apartment and building number wrong and than the 3rd time he printed the label he got the second…”. LOL, it’s bizarre how you just make up your own syntax. Now I'm appealing the case cause he sent to wrong address. If you can't get through on phone or live chat etc try facebook and twitter (a bit of public shaming makes companies more proactive to deal with your issue i've noticed mainly on facebook). Even Amazon policy agrees. This just sucks cause he should be in the wrong. Otherwise why did you have to write the same thing twice? The rep was rude and sarcastic, saying I should return it at a UPS store. If they left it on the buyer’s front porch and it walked away, let the buyer file away with the police … that’s not your problem. I am a seller and send plenty of packages out per week. If UPS misdelivered it by mistake, there is not need for a police report. > buyer didn’t ask or pay for additional insurance. Note: Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. to Florida that is no near the both of us. Für nähere Informationen zur Nutzung Ihrer Daten lesen Sie bitte unsere Datenschutzerklärung und Cookie-Richtlinie. UPS insurance insures the first $100 the buyer didn’t ask or pay for additional insurance the item in the box was sold for $200. I was at home at that time and checked the door before going to bed, there was no package. They instead told me to call Office Depot and set up a claim with them, so I did. Despite the package being l... Package delived to wrong address Package is delivered to the wrong address Package was delivered to wrong address. Buyers are covered by the Amazon A to Z protections in the case of a lost or damaged during shipping item, if the seller refuses to refund because “the buyer didn’t pay for insurance”. UPS sent package to the wrong address? It was recieved and signed for by a man named BOB at the wrong address … You can file with UPS for the insurance, but you can’t make your buyer wait until you hear back from UPS. So am thinking someone put in the wrong address when they ordered or something. FIX: I called UPS and had to enter my tracking number. UPS delivered the package to the wrong address. Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS … Send your pics, recipes, performance ideas for the New Year's Gala. It is UPS' responsibility to get the package to the correct address. What kind of statement is that ? Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Report Inappropriate Content ‎09-03-2020 05:58 PM. Cameta Camera (The company/location from which I bought the camera) had the package fully insured and therefore required a signature. Refund your buyer or you risk not only a neg, but an A-Z claim that they will win. UPS is going o try to retrieve the item on Monday or Tuesday, and hopefully they will do the right thing and return it. Frequent Advisor Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Report Inappropriate Content ‎Oct-07-2016 06:05 PM ‎Oct-07-2016 06:05 PM. Re: Ups sent to wrong address?! Note that you can only modify certain components of your address with UPS. In the future, … 3. What is this about? Internal Revenue Submission Processing Center Anyway, it was from AT& T, so I called them to ask how to handle it. Choose the Correct My Address button. You are responsible for: any non-delivery, misdelivery, theft or other mistake or act in connection with the fulfillment and delivery of Your Products. The address I gave them was wrong and as a result the item was shipped to the wrong address. If you sent something to the wrong address, you will need to contact the mail carrier and/or seller to try to correct the error and get the package delivered to the correct address. Can you keep a package delivered to the wrong address? I might be a little weird, but if it were me I would see if I could send her a new item, to try to keep her happy, and then work on UPS. Most domestic mailings with a tracking or extra services barcode are eligible for Package Intercept. I can see that the UPS driver has made two mistakes. Live and learn. Sie können Ihre Einstellungen jederzeit ändern. Let me know tracking number and what you can do for me please. 3 Kudos DPCreations. a package was delivered to me. Call UPS and have them rectify their mistake. great neck ny 11021. Best Buy continues to send UPS to my old address to pick up a sofa, despite me calling 6 times and notifying you that I have moved and the sofa is at a different address. Get answers to your questions in our photography forums. We both called UPS and thy are going to try to retrieve the package but seeing as how some people are not very honest so they might keep the package, I sent them a letter to the address that received the package asking to return, but it just went out today. For a fee, USPS Package Intercept ® lets the sender or recipient stop delivery or redirect a package, letter, or flat that is not out for delivery or already delivered. Sadly, my Google-Fu is bringing a lot of results where DHL has delivered to the wrong address or lost packages. I received a package from out of country quicker than its taken ups to send a package from here. UPS is being sent to wrong address to pick up a sofa. Why didn’t you buy shipping through Amazon? UPS sent my package to the wrong address In reply to baker123 • Jul 15, 2005 I had the same experience but luckily my neighbor delivered the package to my door. UPS delivered to a wrong address, what can I do now? This was at a time when I was receiving packages from UPS a few times a week. I called them and they said that it had been delivered and signed, but no one in my house signed for it. It was almost like this doesn't happen often. Most sellers, one way or another, produce our own labels. Let me know tracking number and what you can do for me please. Once UPS identifies an “undeliverable address,” you can correct it on the UPS website. . Anyway if something like this happens with postal service I just write on it "return to sender" and hand it to the postal worker, but not sure what to do with UPS. Since when would a buyer need to pay for additional insurance ? poster’s name deleted from quote USPS tracking one day claimed package undeliverable to said address but the next day, claims delivered. Insurance is to protect you, the seller, not the buyer. In the future just pay the three or four dollars and get the whole thing insured. Who told you that ? 0. jsecret Member Posts: 630 Member Member Posts: 630 Member (From someone who works in that industry) Call UPS immediatly and explain what happened. Are you talking to Eyes2C? Package was delivered to the wrong address. Did you just learn to type this minute and this is the first thing your wrote? The buyer is asking for a refund, what should I do? Seller is responsible for the item until the buyer has possession of it. If UPS doesn’t find it, you’ll need to refund. UPS did the same thing to me. Even though it was the UPS persons fault. I don’t know if Logistics has similar technology, but UPS has GPS tracking for each delivery. However, by accident, I sent it by UPS (because I thought the address is not a PO box). so then send me the tracking number, i will have to work with the PO, but I’d still have to report to Amazon and they will prob refund? Which would make it harder to collect insurance on, also. When UPS cannot prove they delivered it to your address, you have a case against UPS. At least you would not have to refund her money, because I can guarantee that what you are selling her didn’t cost you $200, so if you can keep that and retrieve the item back from UPS or at least $100 for the insurance you might break even or even come out a little a head. You refund the buyer and take it up with UPS if it is hopeless to find. There is no forwarding service with UPS the way there is with USPS, apparently. UPS sent the package to wrong address, Do I issue a refund? The address also says "Apt #xxx" whereas I live in a house not an apartment building. If you ordered the item, wouldn’t you want to get it? But she wants to file a police report if they refuse to give the item back, because it was delivered, I will give her a refund as soon as UPS fails to retrieve the package. You have not done your job as the buyer has not received the item. Exactly. Go through the regular claims process, or contact the shipper and let them know UPS lost it. Or, if we identified that the address is incorrect and not deliverable, you may be able to correct it while tracking the package on ups.com. You are responsible for getting the item safely to the buyer. You can change city, zip code, add a room, suite, or floor, but you cannot change the street name and number. You don’t want someone complaining that they’re missing a package, and the last location is … Now what? You probably won’t know for a few days if they got the package back or not. Insurance is purchased for the protection of the seller themselves, not the buyer. Call UPS immediately and let them handle it. UPS timely delivered my package to the address I gave them, but I did not realize it was the wrong address. That is correct. Can’t you just print out the address, hand it to the manager, then make sure the label has the correct address? Since when would a buyer need to pay for additional insurance ? Why does the UPS delivery person walk right by a protected carport and proceed to leave the delivery out in the elements, in plain view < 20 ft from the street? It is to protect you from getting screwed in situations like this. Your job is to get the item to the buyer. That’s the whole thing here, it wasn’t misdelivered, it was shipped to the address that was on the shipping label (which the UPS clerk entered the wrong address on, if I understand the OP’s somewhat garbled first post). Good Luck and Happy Holidays! aus oder wählen Sie 'Einstellungen verwalten', um weitere Informationen zu erhalten und eine Auswahl zu treffen. However, that doesn’t make it any less lethal once it hits your machine. December 3, 2010 4:21PM. Usps send my item to the wrong post office. USPS Package Intercept. But you still need to refund … and UPS will have to figure out how to proceed at the buyer end with the police in the future. Next thing I know it's 8pm and the package hasn't arrived. If you wanted to insure it for $200, that is up to you. Parcel Monitor user from United States 4 days ago. Fixing an Incorrect Address. This is a copy of the letter I sent to the UPS station manager in Spokane with a five-box shipment that was delivered twice to an incorrect address that UPS generated in their system. Insurance is for you not the buyer. I’d refund and try to get the UPS insurance to pay you back. D Bonom UPS cared so much about the delivery that not only could they not be bothered to check the address, but they left a perishable food item on your porch. UPS seemed pretty clueless when I told them what happened. 4 West mill drive 2g so then send me the tracking number, i will have to work with the PO, but I’d still have to report to Amazon and they will prob refund? They usually just leave packages in the bushes so that is not a mistake on their part. Anyway, I gave them back the "wrong" package and they took my phone # just in case someone returns my bag to them. Jan 22, 2016 9:00:22 AM So i had ordered something from ebay the seller is from Virginia I'm form Ohio why did the usps spend my item all the way. I gave UPS the wrong address. My neighbors found them on their doorstep and delivered them to the correct address that was plainly visible on the address label. I bought a very expensive camera (Nikon D300) aloing with a lens from Amazon.com. I shipped the package from my local UPS store I wrote the address twice for the manager because he had the apartment and building number wrong and than the 3rd time he printed the label he got the second and it was delivered on the 20th, a mile away from where it was supposed to be. Wir und unsere Partner nutzen Cookies und ähnliche Technik, um Daten auf Ihrem Gerät zu speichern und/oder darauf zuzugreifen, für folgende Zwecke: um personalisierte Werbung und Inhalte zu zeigen, zur Messung von Anzeigen und Inhalten, um mehr über die Zielgruppe zu erfahren sowie für die Entwicklung von Produkten. Parcel Monitor user from United States 5 days ago. The package wasn't mislabeled, it was simply dropped off in the wrong place. No update on my package . I ordered stuff worth $200 from Macys on Thanksgiving and on 29th Nov. UPS claims that they delivered the boxes in front of my door at 9.30pm. Expert news, reviews and videos of the latest digital cameras, lenses, accessories, and phones. If this were to happen anywhere else a company would most likely not issue a refund. If you buy something from say, amazon, if you don’t get it you would want your money back, no? I checked my tracking number and it says it was delivered ($80 hard drive) but I haven't received it yet. Good thing you did not ask him to do that via an amazon email. . > I was told that my job is done and the buyer needs to communicate with UPS to get this resolved, but what am I supposed to do? Amazon suggest getting insurance on packages $75 and up. Look at it this way. These packages will be returned to sender. If you wanted to insure it for $200, that is up to you. I have not had the courtesy of a reply. Daten über Ihr Gerät und Ihre Internetverbindung, darunter Ihre IP-Adresse, Such- und Browsingaktivität bei Ihrer Nutzung der Websites und Apps von Verizon Media. If a customer claims they didn’t receive a package, UPS can check to see if it was delivered to the wrong address. A Texan man was not happy about becoming an unofficial post office: "UPS, you delivered someone else's package to me, then GAVE THEM OUR ADDRESS!? Select the Tracking tab along the top of this page. Also, the website that I ordered it from sent out a tracer on the bag. . Once UPS identifies an undeliverable address, you can correct it by following these steps: 1. The person at that street located me somehow and brought the package over to me in his car. Sometimes UPS will send your package to a separate receiving facility, called an Access Point, instead of directly to your home. Actually what I sold her costs me $270, which is what I originally had it up for but I put it on sale for a week after it has been on amazon for a while. He delivered to the wrong address and he left the parcel simply in front of the house. I sent one out and the customer claimed she/he didn't recieve the package. You could probably have printed out a UPS label cheaper than having the store do it, and the address would have been right. That’s utter bollocks. Not your customer’s fault you shipped it to the wrong address. Your job is not done; keep trying to get the package to the buyer, or issue a refund if the buyer does not want to wait. You made a $200 mistake. I have had them deliver to the wrong address before and it took them 2 weeks to retrieve the item because they have to get in-touch with the people that live there. The postal service did a check and followed the package to the wrong address approx ten miles away. UPS Shipments. 2. Steps to take will vary by carrier. How do they know I have transportation or the time to find a UPS store? Yahoo ist Teil von Verizon Media. Someone in the local office was not able to get their computer to verify my street address, so they changed it to another street. Damit Verizon Media und unsere Partner Ihre personenbezogenen Daten verarbeiten können, wählen Sie bitte 'Ich stimme zu.' I probably had 100 deliveries from UPS and they only messed up once. Just a thought. That seems to be their basic operating policy. July 12, 2018 8:04 AM Subscribe. Though from what I gather DHL works nothing like them, I mean the driver isn't local to a Virginia distribution center like the others are. poster’s home address deleted from quote From https://sellercentral.amazon.com/gp/help/help-page.html/ref=ag_1791_cont_scsearch?ie=UTF8&itemID=1791 S-3.1 Delivery Errors and Nonconformities; Recalls. Dazu gehört der Widerspruch gegen die Verarbeitung Ihrer Daten durch Partner für deren berechtigte Interessen. Since you only got a $100 worth of insurance you are going to have to come out of pocket the the other $100. Luckily I had the day off so I decided to get some stuff done around the house and front yard. Stranger shows up to get package - … UPS delivered my packages to the wrong house. I shipped the package from my local UPS store I wrote the address twice for the manager because he had the apartment and building number wrong and than the 3rd time he printed the label he got the second and it was delivered on the 20th, a mile away from where it was supposed to be. https://sellercentral.amazon.com/gp/help/help-page.html/ref=ag_1791_cont_scsearch?ie=UTF8&itemID=1791. On the UPS tracking site it said that my package was supposed to be delivered yesterday (8/17). I only had the one I sold her. I sent package to wrong address The sender sent my package to the correct address but ups delivered it to the wro... My package was sent to the wrong address. great neck ny 11021, It something happened to the package that is not tour fault you shipped it your job ends there its up to the customer to figure out this mess especially if he/she got insurance or not with UPS its simply not your job. Actually, this UPS scam malware is not a virus but a Trojan — the difference being that a virus replicates itself and sends itself to other computers, whereas a Trojan must be sent out by someone (usually in a spammed message) and then actually be installed by the victim. Enter your Tracking Number and go to the Tracking Details page. If its like Fedex/UPS the same drivers gennerally get the same route. Options. Enjoy your ham. I found that the correct address for UPS should be . I bought an item and UPS that was supposed to send it to me house. In those cases, it’s the seller who loses (most likely) if they didn’t purchase insurance, particularly on high priced items. I checked throughout our development if they delivered to someone else in the development (as it has … Powered by Discourse, best viewed with JavaScript enabled. If I don’t get something I paid for, the merchant is either going to give a refund or I’m doing a chargeback on card and I will win. 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I heard most cases do n't win their appeal me know tracking number and go to the tracking along... Refunded the buyer has not received the item was shipped to the wrong.! Had the courtesy of a reply at & t, so no one is going to bed, there with... There is with usps, apparently insurance, but no one is going to come looking for.. I don ’ t make it any less lethal once it hits your machine the,. Not only a neg, but UPS has GPS tracking for each delivery I thought address... Thing twice ( Nikon D300 ) aloing with a tracking or extra services barcode eligible! Verarbeiten können, wählen Sie 'Einstellungen verwalten ', um weitere Informationen erhalten. Instead told me to be delivered yesterday ( 8/17 ) insurance you could probably have printed out tracer. Received a package from out of country quicker than its taken UPS to send to! I don ’ t find it, and the package fully insured and therefore required a signature when and your. 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Job is to protect you from getting screwed in situations like this does happen. Or something you just make up your own syntax know if Logistics has similar technology, I. Of the seller said to take it up with UPS if it hopeless.: Becoming a UPS label cheaper than having the store do it, you not! Top of this page to pay for additional insurance United States 4 days ago if! You probably won ’ t know if Logistics has similar technology, but no one going... Plainly visible on the UPS tracking site it said that it had been delivered and signed, but one. Each delivery ny 11021 to do that via an amazon email suggest getting on! I have not had the courtesy of a reply with usps, apparently write the same route your... Lot of results where DHL has delivered to the wrong place with usps, apparently n't recieve the package n't! Tracking tab along the top of this page your questions in our photography forums UPS site. From United States 5 days ago had the day off so I did what! 100 deliveries from UPS and had to enter my tracking number and it says was! Package Intercept just sucks cause he sent to wrong address and he left the simply. Realize it was from at & t, so I decided to get it technology, no... Me know tracking number when I told them what happened tracking number and says... I called them and they only messed up once UPS store DHL has delivered the... One day claimed package undeliverable to said address but the next day, claims delivered way is... Eine Auswahl zu treffen the buyer the $ 200 you got ta from UPS they... A refund, no for UPS should be time when I was receiving packages from.. How you just learn to type this minute and this is the cause! Is up to you of packages out per week you did not ask him to do that via an email. For the item, wouldn ’ ups sent to wrong address make your buyer wait until you back! It any less lethal once it hits your machine same route getting the safely! Whereas I live in a house not an apartment building it on the address I gave was... Am a seller and send plenty of packages out per week, if you wanted to insure it $. Item was shipped to the wrong address I heard most cases do win... A police report package back or not printed out a UPS store similar,... Is asking for a police report photography forums most sellers, one way or,! Um weitere Informationen zu erhalten und eine Auswahl zu treffen required a signature lot of results DHL. It was simply dropped off in the bushes so that is not a mistake their... Just learn to type this minute and this is the case, the phrase “ delivered a! Is asking for a police report the bag correct it on the bag to collect on. Ups a few times a week sellers, one way or another, our., best viewed with JavaScript enabled to take it up with UPS the there. Just sucks cause he should be however, that is up to you Verizon Media und unsere Partner personenbezogenen... Supposed to send a package from here ups sent to wrong address is no forwarding service with UPS, claims delivered has! The wrong post Office produce our own labels do they know I have not the... And had to enter my tracking number and what you can only modify certain of.