Startup Customer Support – Is it Different?
A while back on Quora someone asked “Which startups have the best customer support and what tools do they use?” I couldn’t answer that, as there are countless small/niche startups, and there is no practical way of selecting the best. But I can answer HOW a startup can provide good support.
To contain the question, we’ll consider a product that is sold only online. My answer would be entirely different if this was not the case.