So, our first experience with Amazon Connect went smoother than I ever imagined. Everything is perfect?
Umm, no. Discovered some of the warts when I was doing the screen recording that appeared in the last post. Nothing major, mind you, just the kind of things that belie its newness.
Like, don’t close the agent panel. It will let you.
I had the call arrival notification message disappear on me. Not sure what I did to make that happen. I had to clear […]