Amazon Connect – Set Up and First Call
When I last wrote about Amazon Connect (here), I said that, on paper at least, it looked like it could be a practical option for at least some contact centers.
But, on paper is not the same as in practice. So, it’s time to get my hands dirty. Amazon makes this easy by allowing anyone to spin up an Amazon Connect instance to play with at no cost.
I met with my buddy Igal at a coffee […]