Recently, I attended Enterprise Connect, the most focused show for Contact Center and Unified Communication.
I’ve been participating in the evolution of the Contact Center, Unified Communication and IT worlds for 15 years. Years of overexposure to hype cycles, marketectures1, premature technology, and “lipstick on a pig” repackaging have left me numb.
This year, Enterprise Connect felt different. Much of what has been hyped forever has, as they say, “crossed the chasm”. And, there are serious winds of change in the way IT […]