Recently, I attended Enterprise Connect, the most focused show for Contact Center and Unified Communication.
I’ve been participating in the evolution of the Contact Center, Unified Communication and IT worlds for 15 years. Years of overexposure to hype cycles, marketectures1, premature technology, and “lipstick on a pig” repackaging have left me numb.
This year, Enterprise Connect felt different. Much of what has been hyped forever has, as they say, “crossed the chasm”. And, there are serious winds of change in the way IT is bought and sold. Here’s a few snapshots to show what I mean.
Unified Communication Is Replacing the Phone System, For Real
I never really got Unified Communication (a.k.a. UC). Initially, it was promoted as connecting co-workers at their desk, using their computers as voice/video phones, with a side of presence and chat. Then, conferencing got thrown in, and we were all “collaborating”. It seemed a convenient bucket for the flavor […]